Jobs Description

  • Customer Service Representative
  • Customer Service Representative
  • Sales experience; Account Management experience or Customer Service experience
  • Porth, RCT
  • South Wales, UK
  • £16,000-£18,000
  • November 7, 2017
  • November 7, 2017
  • November 20, 2017

Due to our thriving business expanding, we are currently recruiting for a Customer Service Representative to work at our Abbey Glass head office in Porth, Rhondda Cynon Taff.

  • Salary – £16,000-£18,000 (dependent on experience)
  • Hours – 8am-5pm, Mon-Fri (40hr per week)

At Abbey Glass we pride ourselves on the excellent quality of our work and our customer service. We work with customers across the UK offering a wide variety of bespoke services, so we are looking for the right person to join our expanding team to build relationships with our clients to ensure we keep building on our excellent reputation.

MAIN DUTIES AND RESPONSIBILITIES

  • Facilitate customer quotations for selected products and applications as agreed by regional sales staff.
  • Prepare documents needed for tender or contract.
  • Accept, process and progress customer orders, acknowledge and advise of any changes.
  • Diarising jobs
  • Costing and booking out day to day Supply & Fit customer order for the Core Business
  • Sending all applications for payment once a month
  • Making sure all orders are processed and completed on schedule
  • Processing ALL Supply Only orders from all Supply Only Customers
  • Build and maintain strong customer relationships
  • Calling Supply Only Customers on a regular basis to ensure that they are happy with our services
  • Meet agreed, team and individual sales objectives and targets.
  • Prepare regular spreadsheets and reports and liaise with management to amend as required.
  • Any other duties as may be reasonably be required from time to time by your line manager in line with Company business

PERSON SPECIFICATION

Experience & Personal Qualities:

  • Previous experience acting in a customer facing role in a business environment
  • Computer literacy including Proficient in all aspects of Microsoft Software packages as well as Sage
  • Excellent interpersonal and presentational skills
  • Good organisational and co-ordination skills
  • Asks relevant questions when they need to
  • Puts in time and effort when required to achieve team targets
  • Collaborates well with other departments, works well cross functionally
  • Communicates clearly and concisely with customers
  • Builds effective customer relations (with internal or external customers)
  • Is flexible and able to revise the plan when needed
  • Is open minded about new ideas and solutions
  • Clearly defines the nature of a problem and articulates the required outputs for resolution
  • Demonstrates accountability for own decisions
  • Attends to the detail, ensures work is completed to standard
  • Fluent in English; written and oral, desirable to know welsh
  • Willingness to work flexibly beyond normal working hours on occasions.

 

For more information, please contact Abi Thomas on 01443238787 or send your CV to abigail.thomas@abbeyglassuk.com
Or click ‘Apply’